Visiting Digital Justice in NSW

Last week I visited the New South Wales digital court and tribunals team in Sydney. It was great to see what they were up to and learn about some of their recent service changes.

I was really impressed by the new Juror service and the backend staff Jury Management System — Thanks again to Nicola for showing it in action. It is always interesting to hear about the challenges faced by different places and the service changes taking place to fix them. For example audiovisual links for prisoners and approaches for building capability. 

What was most exciting was how similar the services felt to those being tackled in the UK. The tool that @abscond and I had worked on Service Mapper struck a chord with the team’s needs to map and understand what is going on in a more systematic way. 

An opportunity…

Closer links to other government public services could be a helpful way to open up service change opportunities to the benefit of governments, end users and staff.

• A more connected approach that allows learnings and solutions to be linked up not just in one country, but across the globe.

• Shared approach across platforms, user experience design, research, policy change and digital products.

• Increased Value and reduced waste due to duplication of public services by linking knowledge, expertise and solutions.  

How can we be more connected across governments? Is it something that GDS can help to support?

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It would be great to be able to work more closely with their team and I really hope I have the opportunity to collaborate in the future and will be working hard to set up connections. My only wish was that I had more time in Sydney and that it wasn't quite so far away! 

Thanks again to the courts and Tribunals Service team — Nicola, @BenJThurgood, Micheal T, @gerrygaffney,  @Julianhuxam, Micheal W, Dominic Ng (for setting things up) and to @leisa for the introduction.

Check out my blog post about it on the Ministry of Justice's Digital blog.